“I truly appreciate the excellent support you have provided to assist Human Resource Management units diagnose and resolve myriad organizational conflicts. Our workforce has grown more resilient with your help over the years.”

“We were experiencing a lot of dissension on the team [due to] frustration about their manager. After five coaching sessions, the manager has turned around 180 degrees, really demonstrating leadership characteristics. I couldn’t be more pleased with the result.”

“Melissa was beyond excellent. Outstanding is a more accurate word. She went above and beyond simple mediation and worked skillfully and as hard as everyone to attain resolution. She had terrific ideas and was very creative and helpful. Very credible and trustworthy. Among the top three mediators I have ever had.”